Man With Van Newsouthgate Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Newsouthgate provides removal, transport and related labour services for domestic and commercial customers in the United Kingdom. By placing a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these conditions. These terms are designed to clarify responsibilities, protect both parties, and ensure that each man with a van arrangement is carried out safely, efficiently and in line with applicable law.

In these terms, references to “we”, “us” and “our” mean the service provider trading as Man With Van Newsouthgate, and references to “you” or “the customer” mean the person, business or organisation requesting the service. The terms apply to all bookings unless we agree otherwise in writing. If any part of the service changes after booking, the updated arrangement will still be governed by these terms unless expressly replaced by a separate written agreement.

1. Booking Process

Bookings are accepted subject to availability and may be made through the channels we provide at the time of enquiry. A quote is normally based on the information supplied by you, including collection and delivery addresses, access conditions, load size, number of items, distance, timing, and any additional handling requirements. It is your responsibility to provide accurate and complete details. Any material change in the circumstances may affect the price, vehicle size, number of staff, timing or suitability of the original quotation.

A booking is not confirmed until we have accepted your request and, where required, received any deposit or prepayment. We may decline a booking if the service requested is unsuitable, unsafe, unlawful, beyond capacity, or not reasonably achievable within the agreed timeframe. The final service scope is based on the details agreed at confirmation. If the actual work differs from the original description, we may revise the quote or refuse to proceed until a revised agreement is reached.

You must ensure that the collection and delivery points are accessible and that any necessary permissions have been obtained in advance, including building access, parking permissions, lift reservations, loading bay use, permits, or site authorisations. Unless expressly stated, our quotation assumes normal access conditions. Where access is restricted or waiting time is caused by circumstances outside our control, additional charges may apply. We reserve the right to charge for wasted attendance if the service cannot be carried out due to inaccurate information or lack of access.

2. Service Scope and Customer Responsibilities

Our man and van service may include loading, unloading, transport, basic handling of goods, and other tasks specifically agreed in advance. We are not obliged to dismantle, reassemble, disconnect or reconnect appliances, utilities or fixtures unless this has been agreed beforehand. Certain items may require specialist handling, equipment or additional labour. You must inform us in advance of heavy, fragile, valuable, hazardous, awkward, oversized or high-risk items so that we can assess whether the job is suitable and what controls are required.

3. Payments, Pricing and Additional Charges

Prices are based on the agreed quotation, including any hourly rate, fixed fee, minimum charge, travel allowance, waiting time allowance or additional labour rate, as applicable. Unless otherwise stated, all prices are quoted exclusive of VAT where VAT applies. Payment terms may include payment in advance, part-payment, or payment on completion. We may require full or partial payment before the service starts, particularly for larger jobs, peak periods or where third-party costs are involved.

Payment must be made using the methods we accept at the time of booking. Time is of the essence in relation to payment. If payment is not made when due, we may suspend or cancel the service and recover any costs incurred. Additional charges may arise for delays, poor access, waiting time, extra items, additional mileage, stairs, heavy lifting, long carries, parking charges, congestion-related expenses, or any change to the original service scope. Any charge reasonably incurred due to your instructions or omissions may be added to the final invoice.

If the job finishes earlier than estimated, this does not automatically reduce the agreed minimum charge. If the job takes longer because of circumstances for which we are not responsible, the additional time will normally be chargeable. Where a quote is given on the basis of incomplete or inaccurate information, we may amend the price to reflect the actual work required. Any discount or promotional price is conditional upon full compliance with the booking terms and may be withdrawn if the service conditions change.

4. Cancellations and Changes

You may request to cancel or reschedule a booking, but cancellation charges may apply depending on notice given and any costs already incurred. For example, if we have reserved staff, vehicle capacity, fuel, travel time or third-party resources for your booking, we may deduct reasonable losses from any refund or require payment of a cancellation fee. If you cancel at short notice or fail to provide access, this may be treated as a late cancellation or a wasted journey.

We may cancel or postpone a booking if performance becomes impossible, unsafe, unlawful or otherwise impracticable due to events beyond our reasonable control, including severe traffic disruption, adverse weather, vehicle breakdown, staff illness, accidents, industrial action, or changes in legal restrictions. In such cases, we will use reasonable efforts to rearrange the service, but we are not responsible for indirect losses caused by the delay or cancellation. Nothing in these terms limits our right to refuse to proceed where the load, property or conditions present an unacceptable risk.

Changes to the booking requested by you should be made as early as possible and are subject to our agreement. We may need to reprice the service, alter the vehicle type, change the time window, or adjust the personnel assigned. A confirmed amendment only becomes effective once we accept it. If you request a change that materially alters the job, the original booking may be treated as cancelled and a new booking created on revised terms.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the man with van service. However, our liability is limited to losses directly caused by our negligence, breach of contract or failure to perform the service with reasonable care and skill. We are not liable for losses that are indirect, consequential or outside our control, including loss of profit, loss of opportunity, loss of business, or emotional distress, to the extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

You are responsible for ensuring that items are suitably packed, secured and prepared for transport unless packaging is included in the agreed service. Fragile, valuable or sentimental items should be packed to a standard appropriate for the nature of the goods. We are not liable for damage caused by inadequate packing, pre-existing defects, hidden weakness, unsuitable packaging, or the inherent nature of the item. Where we assist with loading or unloading, we may refuse any item we believe is unsafe to move or likely to cause damage to property, people or other goods.

Insurance, where held, is subject to the policy terms, exclusions and claim procedures in force at the time of the incident. You should report any issue promptly and provide reasonable evidence, including photographs where appropriate. Claims must be limited to the actual loss suffered and cannot exceed any statutory or policy cap applicable to the service. We are not responsible for items of extraordinary value unless we have specifically agreed in writing to transport them and to accept the associated risk. You should not place cash, jewellery, passports, financial documents or other irreplaceable items in general loads unless expressly agreed.

We will not be liable for damage caused by items being unstable, top-heavy, leaking, improperly sealed, or otherwise unsuitable for transport. If the customer instructs us to carry an item despite a warning, or to proceed in conditions we consider unsafe, any resulting damage or loss may fall outside our responsibility. The customer remains responsible for complying with any building rules, site regulations and legal requirements affecting the movement of goods.

6. Waste Regulations and Prohibited Items

Any removal, disposal or transport of waste must comply with UK waste legislation and applicable environmental requirements. We may only remove waste if this forms part of the agreed service and if the waste type is lawful, manageable and properly declared. You must describe any waste accurately, including whether it is household waste, commercial waste, recyclable material, electrical equipment, furniture, green waste or mixed loads. We may request evidence or clarification where needed to determine whether the load can be accepted.

We do not accept illegal, hazardous or regulated materials unless we have explicitly agreed and are lawfully permitted to do so. This includes, by way of example, asbestos, chemicals, oils, paints, gas cylinders, medical waste, batteries requiring special disposal, contaminated goods, sharp clinical waste, pressurised containers, and any item classified as dangerous under transport or environmental rules. If prohibited items are discovered after loading has started, we may stop the job and charge for time spent, return travel, disposal arrangements or any lawful steps needed to secure the load.

You remain responsible for the legality of the waste stream and for ensuring that any waste transfer or disposal documentation is accurate and complete. Where waste is transferred, all parties must act in accordance with the duty of care under applicable UK regulations. If you provide false or incomplete information about waste, or if you ask us to handle waste in a manner that would breach the law, we may refuse the service, report the matter where required, and recover any associated losses or liabilities from you to the fullest extent permitted by law.

7. Delay, Storage and Uncollected Goods

If you are not present at the agreed time, or if unloading cannot be completed because access is unavailable, the vehicle may wait only for a reasonable period, after which we may charge waiting time, re-delivery costs, storage costs, or cancellation fees. We are not obliged to provide secure storage unless that has been separately agreed. If goods are left uncollected or a delivery cannot be completed due to your fault, we may store the goods temporarily at your risk and expense, or return them to the collection point if practicable.

If goods remain uncollected for an extended period, we may give notice requiring collection or payment of storage and associated costs. We will take reasonable steps to safeguard goods in our possession, but we are not a warehousing operator unless expressly contracted as such. Any storage arrangement will be subject to these terms and any additional conditions we provide. We may exercise lawful rights in relation to unpaid charges, including retention of goods where permitted by law and contract.

8. Complaints, Claims and Governing Law

Any complaint should be raised as soon as reasonably possible after the issue arises so that we can investigate promptly. Where a claim relates to damage or loss, you should provide details of the item, circumstances, and supporting evidence. Failure to notify us within a reasonable time may affect our ability to assess the matter. We may request inspection of damaged items, packaging or premises, and you should preserve relevant evidence until the claim has been reviewed.

These terms are governed by the laws of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory legal rules provide otherwise. If any provision is found invalid or unenforceable, the remainder will continue in effect. A failure by us to enforce any right under these terms does not waive that right for future use. These terms represent the entire agreement relating to the service unless varied in writing by an authorised representative.

The customer acknowledges that Man With Van Newsouthgate may rely on these terms when setting prices, allocating resources, planning transport, and arranging the appropriate service. By proceeding with a booking, you confirm that you have authority to accept these terms on behalf of yourself or the organisation for whom the service is arranged. You also confirm that you have read, understood and agreed to the obligations set out here, including payment, cancellation, liability, waste compliance and all other conditions relevant to the service.