Terms and Conditions for Man With Van Newsouthgate
These Terms and Conditions set out the basis on which Man With Van Newsouthgate provides removal, transport, loading, unloading, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. For the avoidance of doubt, these terms apply to all domestic and commercial moves, single-item transport, student moves, furniture deliveries, and any other man with van service supplied under this trading name.
In these Terms and Conditions, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, sender, recipient, or any person acting on behalf of the customer. If you book the service for another person, you confirm that you have authority to accept these terms on their behalf. These terms are intended to be fair and practical, and they should be read together with any written quotation, booking confirmation, or agreed service notes.
We reserve the right to update or amend these terms from time to time. The version in force at the time of booking will apply unless a later change is required by law. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in effect. Nothing in these terms is intended to limit any rights you may have under applicable consumer law where such rights cannot legally be excluded.
A booking with Man With Van Newsouthgate is formed when we confirm the job in writing, by text message, email, or another recorded method. A quotation may be based on the information provided at enquiry stage, including item list, access details, collection and delivery points, timing, and any additional handling requirements. The quote is usually valid for a limited period and may change if the scope of work differs from the description given at the time of enquiry.
It is your responsibility to provide accurate, complete, and current information. This includes the number and size of items, floor levels, parking restrictions, lift access, narrow staircases, dismantling requirements, and any special handling needs. If the details supplied are incomplete or inaccurate, we may revise the price, change the vehicle size, adjust the crew requirements, or refuse to proceed until the issue is resolved. Any delay caused by incorrect information may be charged as waiting time.
We aim to arrive within the agreed time window, but any estimated arrival time is not a guarantee unless expressly stated otherwise. Traffic, weather, road closures, loading restrictions, and factors outside our control may affect arrival or completion times. Where necessary for safety, legal compliance, or operational efficiency, we may substitute a suitable vehicle or crew arrangement of equivalent capability. The booking process is therefore based on reasonable expectations rather than fixed outcomes unless specifically agreed in writing.
Payment terms will be confirmed at the time of booking or on the quotation. Unless otherwise agreed, payment is due in full on completion of the job, before unloading, or immediately after delivery, depending on the nature of the service and the agreed arrangement. We may accept payment by bank transfer, cash, card, or another method that is stated in the booking confirmation. Any payment made in advance is applied to the agreed service only.
Prices may be quoted as a fixed fee, hourly rate, or a combination of labour, mileage, and additional service charges. The final amount may increase if the job takes longer than expected because of circumstances not caused by us, including incomplete access, waiting for keys, traffic delays, extra items, or requests made on the day that were not included in the original quote. Additional services such as packing materials, dismantling, reassembly, storage handling, stair carries, and disposal work may be charged separately.
If payment is not made when due, we may withhold delivery, retain goods until cleared funds are received, or charge reasonable recovery costs where permitted by law. Interest may be charged on overdue sums at the statutory rate where applicable. You are responsible for ensuring sufficient funds are available and for covering any bank charges, card charges, or transfer fees imposed by your payment provider. Any disputed element of an invoice should be raised promptly and in good faith.
Cancellations and rescheduling requests should be made as soon as possible. If you cancel after accepting a quote, we may charge a cancellation fee to cover reserved time, planning, and any preparatory work already carried out. The fee may vary depending on how close the cancellation is to the scheduled move date, whether the vehicle or crew was assigned specifically to your job, and whether we were unable to fill the reserved slot with another booking.
If you need to change the date, time, addresses, or scope of work, we will do our best to accommodate the request, but changes are subject to availability. A rescheduled booking may require a revised quote if the change affects labour, travel, equipment, or duration. We may cancel or suspend the service without liability if performance becomes impossible or unsafe due to extreme weather, vehicle breakdown, legal restrictions, illness, or other events outside our reasonable control. In such cases, we may offer an alternative date where possible.
You may be charged for any wasted attendance where we arrive and the job cannot proceed due to your failure to provide access, keys, permits, parking space where reasonably required, or a person authorised to complete the handover. If goods are not ready at the scheduled time, waiting charges may apply. We recommend that you notify us promptly of any likely delay so that we can assess whether the move can still proceed on the same day.
Our liability is limited to the extent permitted by law. We will exercise reasonable care and skill in providing man with van services, including loading, transport, and unloading, but we are not liable for loss or damage caused by events outside our control, inherent weakness in items, pre-existing defects, or inadequate packing by the customer. Where we assist with packing or handling, you remain responsible for declaring fragile, valuable, or high-risk items and for ensuring such items are suitably protected.
We are not responsible for loss of earnings, missed appointments, business interruption, sentimental value, indirect loss, or consequential loss arising from delay, damage, or failure to complete a move. If damage or loss occurs as a direct result of our negligence, our liability will ordinarily be limited to repair, replacement, or a reasonable monetary amount reflecting the item’s current condition and value, subject to any legal limits that apply. Claims must be reported as soon as reasonably possible and, where practical, before the end of the service.
Where we transport items supplied by third parties or goods that are old, used, or already damaged, you accept that some wear, movement, or deterioration may occur during transit. You should remove or secure loose parts, detachable fittings, fluids, batteries, hazardous contents, and personal data from items before collection. Any item of particular value should be declared in advance and may require separate insurance arrangements. We may refuse to move items that are unsafe, prohibited, unlawfully held, or likely to cause damage to persons, property, or the vehicle.
Waste removal and disposal services, where offered, are carried out in accordance with applicable UK waste regulations. You must not ask us to dispose of controlled, hazardous, clinical, or prohibited waste unless we have expressly agreed in writing and are legally permitted to handle it. This includes, by way of example, asbestos, chemicals, paint, oils, gas cylinders, needles, batteries, electrical waste requiring special treatment, and other regulated materials. It is your responsibility to identify any waste correctly and to ensure it is lawfully presented for collection.
For any rubbish clearance or disposal work, ownership of the waste is deemed to transfer to us only when lawfully accepted for removal and only to the extent permitted by legislation. If items are described inaccurately or contain hidden hazardous materials, you may remain liable for any resulting costs, fines, penalties, contamination issues, or disposal charges. We may refuse to load or transport waste that is not properly segregated, not safely accessible, or likely to breach environmental or transport rules. We also reserve the right to request evidence of origin, contents, or disposal authorisation where appropriate.
Customers must not place waste, bulky items, or unwanted goods with the intention of avoiding legal disposal obligations. All waste-related work must be honest, accurate, and compliant with local authority and national requirements. Where waste transfer notes, receipts, or other compliance documents are required, we may provide them only if the relevant information has been supplied by you and the disposal route is lawful. Any breach of waste law by the customer may result in immediate cancellation of the job and recovery of our costs.
You must ensure that the property is ready for access at the agreed time. This includes arranging parking where possible, obtaining any permits required for loading or unloading, ensuring keys or entry codes are available, and providing sufficient clearance for safe movement of items. If access is restricted by stairs, lifts, tight corners, low ceilings, or security rules, you should notify us in advance so that we can plan accordingly. Additional labour or equipment may be required and charged if circumstances differ from the information provided at booking.
We may refuse to move items that are too heavy, unstable, unsafely packaged, contaminated, unlawful, or dangerous to handle without specialist equipment. This includes live animals, firearms, explosives, perishable goods, and any item whose transport would breach safety or legal requirements. The customer is responsible for ensuring that all items are suitable for carriage and that any necessary disassembly has been agreed in advance. If we agree to assist with dismantling or reassembly, that assistance is provided on a reasonable-efforts basis unless otherwise stated.
Any storage, holding, or delayed delivery arrangement must be agreed in advance and may be subject to separate terms, charges, and insurance requirements. Goods left unattended, uncollected, or awaiting payment may be retained only to the extent allowed by law and subject to our reasonable rights to secure payment and protect our position. These terms are designed to support a clear and orderly van and man service while protecting both parties from avoidable disputes.
Nothing in these terms affects your statutory rights as a consumer where applicable. If you are a business customer, you acknowledge that the service is provided for business purposes and that any implied terms may be excluded or limited to the extent permitted by law. Any notices relating to the service, including amendments, cancellations, or claims, may be given in writing by email, text, or another agreed electronic method. Failure to enforce any part of these terms on one occasion does not waive our right to enforce it later.
These terms, the booking confirmation, and any written quotation form the entire agreement between the parties in relation to the booking. Any variation must be agreed in writing. If there is any inconsistency between a quotation and these terms, the specific terms of the quotation will prevail only to the extent of that inconsistency. You confirm that you have had the opportunity to read and understand these terms before confirming the move with Newsouthgate man with van services.
The law governing these Terms and Conditions is the law of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any quotation shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By proceeding with a booking, you agree that the contract is formed under UK law and that all services are supplied subject to these terms.